Question 1

TO WHAT AGE DOES PAW PATROL LIVE! APPEAL?

Accepted Answer

Generally, ages 2 to 6, but the show transcends all ages with its clever dialogue, engaging characters and storyline, creative staging and costuming.

Question 2

WHAT IS THE LENGTH / DURATION OF THE SHOW?

Accepted Answer

PAW Patrol Live! “Race to the Rescue” runs for a total of 80 minutes (including a 20 minute interval).

Question 3

AT WHAT AGE DO I NEED A TICKET FOR MY CHILD?

Accepted Answer

Children under 12 months of age do not require a paid ticket, provided they are seated on the lap of a ticket holder and do not occupy a seat.

Question 4

WHAT IS INCLUDED AS PART OF THE VIP TICKET?

Accepted Answer

PAW Patrol Live! 2024 Australian Tour VIP ticket includes:

• Best Premium reserve seats in the house
 • Official PAW Patrol Live! Souvenir Postergram
 • VIP Merch Bag
 • Exclusive VIP Meet & Greet with two pups after the show

VIP  Ticket Holders will receive email notification a few days out from the  show containing show day instructions and collection details.

Question 5

CAN I BUY A VIP TICKET FOR MY CHILD BUT A REGULAR TICKET FOR MYSELF?

Accepted Answer

Any  child attending PAW Patrol Live! must be in the care of - and seated  with - an adult at all times. So, if you wish to purchase a VIP Ticket  for your child then any adult attending with the child  must also purchase a VIP Ticket in order to sit with them and accompany them to the VIP Meet & Greet after the show. In order to sit together, you will need to purchase a PAW Patrol Live! VIP Ticket for each member  of your family as the VIP seats are  grouped together in the front of the venue.

Question 6

WHAT'S THE DIFFERENCE BETWEEN TICKET CATEGORIES?

Accepted Answer

Tickets are usually grouped into five categories; VIP, PREMIUM, A-RESERVE and  B-RESERVE; based on their proximity to the stage, and are priced accordingly. VIP tickets are closer to the stage than Premium; Premium tickets are closer than A-Reserve, and so on.

VIP tickets include a Meet & Greet after the show with two characters, a VIP Merch Pack and the Official Souvenir Postergram.

Question 7

I CAN'T FIND ANY TICKETS FOR A PARTICULAR SHOW.  HOW CAN I GET THEM?

Accepted Answer

Tickets are limited, and as such can be sold out. VIP tickets are the most popular and always the first to go, especially for those performances that are released first, or take place earlier in the day.
 
Please try looking for the tickets you want for an alternative time or date. We advise that you check Ticketek and the venue website only for tickets. Please note ticket resellers like Viagogo are not authorised and can charge inflated prices for tickets.

Question 8

CAN I BRING MY CHILD IN A PRAM, STROLLER OR BUGGY?"

Accepted Answer

Whilst we encourage you to leave the pram at home, we understand that this is not always possible. Most venues will not allow you to take a pram into the auditorium (we need to keep the aisles clear in case of an emergency) however you will find they have a pram parking area at most venues.

Question 9

WILL THERE BE MERCHANDISE ON SALE AT THE SHOW?

Accepted Answer

Yes, there will always be a merchandise stand for you to buy a PAW Patrol Live! keepsake or souvenir on the day. Typical merchandise on offer may include t-shirts, plush toys, showbags and light-up toys. Merchandise does vary from show to show and from venue to venue, depending on what is available at the time. The merchandise stands at most venues are cashless these days.

Question 10

I'D LIKE TO PURCHASE MERCHANDISE BUT I'M NOT ATTENDING A SHOW. CAN I PURCHASE FROM YOU?

Accepted Answer

Sorry, merchandise is only available to customers who attend the live show.

Question 11

WHY IS THERE AN INTERVAL DURING THE SHOW?

Accepted Answer

Performing in costumes can be hard work. An interval is necessary to allow for the performers to safely have a rest break, to reset the stage, adjust sets, lighting or change costumes or actors. In PAW Patrol Live! the interval is approximately 15-20 minutes. You will have time to visit the rest room and purchase refreshments.

Question 12

I HAVE PURCHASED THE WRONG TICKETS. CAN I GET SOME HELP?

Accepted Answer

Please contact Ticketek if you have issues with show tickets purchased.

Question 13

DO YOU OFFER SPECIAL TICKET PRICING FOR SENIORS?

Accepted Answer

Senior ticket prices are the same as a regular tickets.

Question 14

CAN I GET AN EXCHANGE OR REFUND IF REQUIRED?

Accepted Answer

Please contact Ticketek and they can assist where appropriate. Refunds cannot be authorised simply because a patron has changed their mind, or has decided not to attend. Refunds cannot be authorised once an event has passed.

Contact Ticketek here if you wish to make an enquiry: http://bit.ly/ContactTicketek(http://bit.ly/ContactTicketek)

Question 15

IS MY CHILD OLD ENOUGH TO SEE PAW PATROL LIVE?

Accepted Answer

The specific appropriate age range for children is 2 to 6 but, as a live stage experience, PAW Patrol Live! is shared and enjoyed by the entire family. We witness children with their parents, grandparents or carers all coming together to enjoy a day at the theatre.

Question 16

WHAT KIND OF SHOW IS THIS?

Accepted Answer

PAW Patrol Live! “Race to the Rescue” is a live musical stage show based on the hit TV series. Seeing a live show like this provides a unique entertainment opportunity for you and your child. As a child's first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance.
 
A few things to remember as you plan your visit:
- Most children are familiar with entertainment that happens on TV or via device screens. Explain that this will be different, because there will be a story happening live in front of them. The story doesn't stop if you leave the room, but there will be a break in the middle of the show.
- Have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. 
- Please don't allow your child to stand on chairs and please do not put your child on your shoulders.

Question 17

WHAT WILL THE SHOW LOOK LIKE?

Accepted Answer

PAW Patrol Live! is a theatrical show with the unique PAW Patrol characters brought to life as full costumed puppets, live actors and a full theatrical set. An LED screen is also used as an animation backdrop to bring the show to life for the audience.

Question 18

WHAT CHARACTERS WILL WE SEE IN THE PRODUCTION?

Accepted Answer

Everybody’s favourite PAW Patrol characters from the animated TV series, including Ryder, Chase, Marshall, Rocky, Rubble, Zuma, Skye and Everest, along with Mayor Goodway, Chickaletta, Mayor Humdinger, Farmer Yumi, Jake and Cap’n Turbot.

Question 19

HOW IS THE SHOW DIFFERENT FROM OTHER CHILDREN'S TOURING SHOWS?

Accepted Answer

PAW Patrol Live! is a live theatrical production, the storyline is new and the style of costuming (inspired by Bunraku) differentiates it from other live shows, as the characters are brought to life in a whole new way on stage. It’s also educational and interactive.

Question 20

WHAT DO YOU THINK MAKES THE SHOW SO POPULAR? WHAT DO KIDS LEARN?

Accepted Answer

PAW Patrol Live! conveys that “no job is too big, no pup is too small,” and shares lessons for all ages about citizenship, social skills and problem solving, and the importance of teamwork. As for why the show is so popular, the characters are lovable, relatable and everyday heroes who are kind and always willing to go out of their way to help others.

Question 21

HOW LONG HAS PAW PATROL LIVE! BEEN TOURING?

Accepted Answer

This is the third tour for PAW Patrol Live! “Race to the Rescue” which has played Australia in 2017 and 2021. PAW Patrol Live! “The Great Pirate Adventure” premiered in 2018 and played again in 2022.

FREQUENTLY ASKED QUESTIONS